Good service is available.
Create better customer relationships: On the phone, by email or in chat with our customer service software.
You have realised that convincing customer service is the decisive factor in business competition? Our solutions help you to improve your service.
The telegra call centre solutions ensure a convincing experience for your customers and increase the effectiveness of your service processes. From the call number to the fully comprehensive customer service software for telephony, mail and chat: As the leading German provider of integrated customer communication solutions, we offer you everything from a single source. For over 20 years.
Are you looking for a call centre software (ACD) that provides telephony, mail and chat as an integrated solution? Do you want to evaluate your key figures in meaningful reports and keep a permanent eye on your processes with real-time statistics?
We offer you one of the most powerful solutions on the market, which you can also use in modular form if you only focus on telephony as a contact channel.
The telegra VoiceBot offers your callers the same experience as they are used to when dealing with Siri or Alexa. Requests can be freely formulated and you will be understood. So there’s really no need for annoying voice menus any more. The VoiceBot recognises the caller’s request, forwards it to the right place or gives a direct answer.
Request recognition through innovative AI technology
No programming knowledge necessary
Simple and fast implementation in every hotline
Our solutions adapt to your existing ICT infrastructure. Straight away, no ifs, ands or buts. Either by plug-in or by interface.
We solve your requirements together with you. You will always have a direct contact person who will look after you and your project. In your preferred language and in your time zone.
Our solutions are optimised so that thousands of people work with them every day. Good design ensures that our tools are a pleasure to work with. This increases productivity and satisfaction.
Our solutions are hosted geo-redundantly in Germany in our own data centres. We are GDPR-compliant and, as a network operator, are supervised by the German Federal Network Agency (Bundesnetzagentur).
We offer you a wide range of services for all aspects of telephone customer contact. All types of national and international telephone numbers, voicebot solutions through to a multi-channel software for telephony, mail and chat. All from one source.
Our telephony solution for call centres works with any telephone system and offers unrivalled compatibility. So you can simply continue to use your existing solution and extend it with us. That’ s easy.
With over 80 employees at our Cologne location, we develop customer service software for efficient and excellent customer dialogue. At the same time, as a telephone network operator with our own data centres, we are able to offer all elements of modern business telephony from a single source and in-house.
Telephony and voice is our driver, while at the same time we ensure that other channels such as email and chat are also available to our customers as an integrated solution package.
No matter what stage you are at with your planning. We are your contact.