Multichannel for inbound and outbound with built-in VoIP telephony
You want to offer better service or help your sales team to close more deals? The call centre software from telegra improves efficient, performance-optimised work in customer contact, both inbound and outbound.
- Fail-safe and GDPR-compliant
- Simple integration through ready-made plug-ins in CRM or helpdesk systems
- Integration of all contact channels: Telephony, e-mail and chat
- Browser-based with integrated softphone for VoIP telephony
Powerful feature set
Browser-based
Your agents will work browser-based in the future. No software to install. No extensive rollouts that you have to coordinate with your IT.
Integrated softphone
Calls are answered in the browser. No more phones on the desk. But only if you want it that way. Otherwise, every call can land on a desk phone as before.
Extensive call routing functions
Callflows can be intuitively edited in a graphical editor. With all the routing functions you can imagine. And this applies to all channels: Telephony, e-mails and chat.
Prompts
You can create your announcements for hotlines directly via text2speech or upload your own audio files. Simply click to place them in the callflow where they are needed.
Voice menus and IVR
Create queues that don’t annoy anyone. With an announcement of the current waiting time or automatic acceptance of a callback request if it takes longer. You can configure the selection menus exactly as you require.
Plug-ins and interface
Existing CRM and helpdesk systems of the major manufacturers can be connected quickly and easily with just one click by using plug-ins. If you use other systems, the integration is possible via REST interface.
Real-time statistics
You need to know what’s going on. And our real-time statistics help you to keep a constant overview. All the key figures that are important at a glance, clearly and visually presented.
Multichannel
Bundle your contact channels in one tool and optimise your service processes. You want to start with telephony only? No problem: Our call centre software is modular and can be expanded step by step.
Wallboard
Easily create your own parameterisations and views and display them transparently in the wallboard. With our call centre software, this is as simple as a child’s play.
Call centre software from the German cloud
Our company headquarters and servers are located in the heart of Germany and your data never leaves the country. Germany has one of the strictest data protection laws in the world.
Our promise: We are close to you and want to be the central contact when it comes to your business. We don’t just create software, we give you comprehensive advice on what the best solution for you might look like.
- Always there for you: 24/7/365
- Support in your language
- Over 20 years of expertise in business
- Certified according to ISO 27001
Good design offers more efficiency and ensures motivated employees
We are aware that thousands of people work with our tools every day. And they should be happy with them.
That’s why we attach a lot of attention to design and functionality in our call centre software. Efficiency is realised when user interfaces are intuitive and recurring work processes can be carried out easily and quickly by the software.
The best way to convince yourself of the performance of our call centre software is to take part in a demo web session:
A selection of our customers
Our call centre tools in a nutshell
Works with any telephone system
Are you wondering how our call centre software actually works? Here we explain it quite simply:
Routing the call to our system
Of course, we have to access your call somehow. But it’s quite simple: You simply forward your hotline number to a number we give you. The call is already in our network and we can start working our “magic”.
You would like to have your telephone numbers switched directly to our network and have everything from one source, in order to save money at best? No problem. You can migrate your current number to our network.
The call is in our hands: here we go!
Our software is located in our own data centres. Where exactly? Good news for your privacy experts: in Germany. The tools run geo reduntantly (distributed across several locations in parallel) on our servers. Every call is now processed and forwarded according to your specifications and settings. If, for example, all your colleagues are on a call, our network will detect this and ensure that your queue is activated with the settings you have parameterised (e.g. with the announcement of the expected waiting time).
The call is processed. And now?
In the end, it has to ring somewhere (unless you offer an automatic callback, for example). The question of all questions is: Where does it ring? The simple answer: wherever you want it to ring. When logging into the system, each agent can enter an individual phone number under which he or she can be reached. This can be a mobile phone number, a landline number of the home connection or even the desk phone at the workplace. And that’s exactly why we don’t care what kind of telephone system you have in use: In the end, it will ring too. You think it doesn’t ring so well? Then simply use the integrated softphone of our call centre software!
Contact Centre Software with optional VoiceBot
Our call centre software offers real AI:
With us, artificial intelligence is not just a buzzword, but an extension of our call centre software and can be used directly as a product: with our optional voicebot. It works like Alexa or Siri. And directly on your hotline: The solution can help to automatically recognise caller concerns, answer them yourself or forward them to the right place.
Telephone tuning for your helpdesk: Our ACD plug-in
Fast integration of real call centre telephony
We offer you ready-to-use plug-ins for a range of tools that can be installed with a simple click. They provide extensive telephony functions in the interface of your software already in use.
Is your tool not included? Then contact us. Via our API, we can integrate ourselves into any software that has an interface.
Benefits
Of course, some providers offer their own telephony functionalities. However, we offer you 20 years of experience in the field of business and call centre telephony and significantly more functionality.
With our plug-in for Salesforce, we enable you to use the full potential of this software on the phone.
One of the leading helpdesk solutions. Even better with the plug-in for professional call centre telephony.
Create tickets directly from the call. The telegra telephony plug-in for Freshdesk makes your helpdesk more efficient.
Hubspot is the boost for your sales activities. Make sure that your team also delivers excellent sales on the phone.
The Connector provides the connectivity of Power BI with the telegra ACD to retrieve data about calls, agents and hotlines.
Zoho is the complete solution for excellent customer service. With the integrated telephony of telegra, it is also for the telephone.
FAQ
Let’s talk about your requirements
No matter what stage you are at with your planning. We are your contact.
